Frequently Asked Questions

Everything you need to know about your order and our gear.

How long does shipping take?

Standard domestic shipping typically takes 3-7 business days. International orders may take 10-21 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return policy for all unused and unwashed items in their original packaging. Please contact our support team to initiate a return label.

Are your products covered by a warranty?

Yes, all 'Don't Let Go, Kommando' products come with a 1-year limited warranty against manufacturing defects to ensure your gear stands the test of time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.

Do you offer bulk or tactical team discounts?

We do provide special pricing for large volume orders and professional teams. Please reach out to our sales department via the contact form for a custom quote.